Refund Policy

Packs are delivered instantly and the contents are revealed the moment you open them. Because of that, all sales are final and we do not offer refunds for packs you have opened, or for outcomes you did not like.

This is stated at every purchase point before you pay, not buried here.

We would rather fix a genuine problem than argue about it. Contact us and we will look at it:

• You were charged more than once for the same order.
• You were charged and the packs were never delivered to your account.
• Something on our side went wrong during checkout.
• You did not authorize the purchase.

Email support@scorchpacks.com with your order details. We answer every message.

A refund reverses the whole order. The cards from that order are removed from your collection, and any promotional entries it included are withdrawn.

One exception: if a giveaway's entry list has already been finalized and published for drawing, entries from that order remain in that giveaway. Removing them would invalidate a proof other entrants have already relied on. The cards are still returned and the refund still processed.

If something looks wrong, email us first. We can usually resolve it the same day, and a bank dispute takes weeks and locks the order while it runs. We are not trying to talk you out of your rights — it is genuinely faster to ask us.

Every purchase appears on your statement as SCORCH PACKS. If you see a charge you do not recognize, that is us, and support@scorchpacks.com will sort it out.

You never have to buy anything to enter a giveaway. See Free Entry.